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Description du livre Etat : New. N° de réf. du vendeur 6729037-n
Description du livre Soft Cover. Etat : new. N° de réf. du vendeur 9781416546900
Description du livre Paperback or Softback. Etat : New. Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives. Book. N° de réf. du vendeur BBS-9781416546900
Description du livre Etat : New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!. N° de réf. du vendeur OTF-9781416546900
Description du livre Etat : New. Brand New. N° de réf. du vendeur 9781416546900
Description du livre Etat : New. N° de réf. du vendeur ABLIING23Mar2411530187931
Description du livre Etat : New. Book is in NEW condition. 0.67. N° de réf. du vendeur 1416546901-2-1
Description du livre Paperback. Etat : new. Paperback. Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it's the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse--who hasn't felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin's highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service--and why customer service doesn't have to be this bad. "Updated throughout plus new introduction and new chapter"--Cover. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781416546900
Description du livre Etat : New. . N° de réf. du vendeur 52GZZZ00BFRP_ns
Description du livre paperback. Etat : New. Language: eng. N° de réf. du vendeur 9781416546900